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Usage Terms and Conditions

These terms and conditions governing your use are legally binding, whether you are an individual ("you") or representing an entity (referred to as "the company," "we," "delivery company," or "our"). These terms apply to your access to and utilization of the Tam Done Transportation Services Company website, as well as any other media form, media channel, mobile website, or mobile application linked to or connected with it (collectively referred to as the "Site").

By accessing the Site, you acknowledge that you have read, comprehended, and consent to adhere to all these terms of use. If a minor uses the application or service, it is considered explicit approval from their legal guardian or custodian, who is legally responsible for them.

Additional terms and conditions or documents that may be posted on the Site periodically are explicitly integrated into this agreement. We reserve the exclusive right, at our discretion, to modify or amend these Terms of Use at any time and for any reason. Consequently, we will notify you of any changes by updating the "Last Update" section of these Terms of Use, and you waive any entitlement to receive individual notice of each alteration. It is your responsibility to periodically review these Terms of Use to ensure that you are informed of and accept any modified Terms of Use, as your continued use of the Site following the posting of such revised Terms of Use indicates your awareness of and consent to them.

The information provided on the Site is not intended for distribution or use by any individual or entity in a jurisdiction where such distribution or use would contravene the law or regulations or would subject us to any registration obligations within that jurisdiction.

Consequently, individuals who opt to access the Site from other locations do so of their own volition and are exclusively accountable for complying with local laws.

The Site is designed for users who are at least 10 years old, and all users who are minors in the city of their residence (generally under the age of 18) must have the consent and direct supervision of their parent or legal guardian to utilize the Site.

If you are a minor, you must request that your parent or legal guardian read and concur with these terms of use before you access the site.

The Purpose of the Website and Our Services

Tam Done Transportation Services offers services through its website, serving as an electronic platform for transportation. This platform enables customers to input information about the items they wish to transport and subsequently receive offers from service providers via the electronic interface. Users who utilize the website's services are subject to the following terms and conditions:

Definitions of Terms Within this Agreement, unless the context dictates otherwise, the following terms carry the meanings specified:

"The site," "we," "us," or "our": These terms refer to both the website and Tam Done Transportation Services, which provide transportation services within the State of Qatar.

"User," "you," or "your": These terms encompass any individual who visits, uses, or registers for membership on the site, whether they are service providers or customers.

"Service provider": This term pertains to any natural or legal entity that presents their goods on the site for the purpose of arranging transportation services through the site's service providers.

"Consignee": This term refers to the person entitled to personally receive goods and/or belongings from the service provider, either on their behalf or on behalf of another party.

"The driver": This designation applies to any driver associated with the service provider who operates the vehicle or other approved means of transportation during the transportation and delivery process.

“Goods” and/or chattels: This phrase encompasses any materials, equipment, merchandise, animals, documents, or other items that are not prohibited in the State of Qatar, differing in weight or nature concerning composition.

Parties involved in the transportation and delivery process: This includes the service provider, sender, and addressee.

"Vehicle or any other means of transportation": This term encompasses any and all freight vehicles or other authorized modes of transport used for transportation purposes on the road.

Transportation and Delivery Document" This term pertains to the document issued by the service provider to the customer, serving as evidence of the carrier's acknowledgment of the goods and/or belongings designated for transportation and delivery. It outlines the condition of these items at the time of receipt and serves as the basis for their subsequent delivery to the addressee in the same condition.

"Payment Statement" This term refers to the inventory of goods or movable items loaded onto the vehicle during a single trip. It includes details such as item descriptions, preparation, weight, dimensions, as well as the addresses of both the senders and recipients.

"The Service" This designation represents the electronic transportation and delivery brokerage service offered by the site to the parties involved in the transportation and delivery process.

"Evaluation" This term encompasses the process of assessing the satisfaction levels of both the sender and addressee regarding the performance and quality of the transportation and delivery services provided by the service provider.

"Content" This term covers all textual, informational, data, visual, logo, video, advertising, and any other materials published by the user through the site.

"Agreement" This refers to this document and the terms and conditions contained within it, along with the privacy policy, all service provision policies, all agreements and policies that complement and implement your agreement with us. It also includes the texts of any laws regulating and governing the same subject if this agreement lacks such content.

"Agreement Annexes" These encompass all service descriptions published on the main page of the site or sub-pages, and they are an integral component of this agreement.

"Parties to the Agreement" This term refers to all individuals and entities subject to the terms and conditions outlined in this agreement, including the rights and responsibilities it encompasses.

Our Services

The website offers transportation and delivery services for a wide range of goods and movable items. The company assumes responsibility for the content of the goods as described by the sender or recipient, whether stated on the goods themselves or in the cargo statement. Should the content differ from the description, the sender and recipient bear full responsibility, with no liability on the part of the company, especially if the goods are in violation of the law.

Legal Scope of Our Services

The website operates as an electronic platform for the transportation of goods and/or movable items. Our role is strictly limited to facilitating this process, and we have no supervisory or controlling authority over the nature, content, or origin of the items being transported. Users also acknowledge and consent to allow security authorities to inspect goods and/or movable items in accordance with applicable regulations. We are not representatives or agents of clients/users, and none of the provisions of labor law, agency agreements, sponsorship agreements, or other legal provisions governing liability for the actions of affiliates or third parties apply to us. By using the site, you explicitly agree to this nature of our role and interact with us accordingly.
Our role is confined to the delivery of goods or movable items "to and from." We do not assume any responsibility for the transportation process itself.
The site does not function as an Internet service provider, accommodation provider, content provider, or service provider. It is not considered the publisher of any content posted through the site or any communication features available on the site.
You acknowledge and agree to release the site from any liability for the actions of others.

Legal Nature

This agreement is a legally binding contract with all necessary legal conditions and elements, applicable to all parties involved. Its provisions and obligations are enforceable against all parties, and it cannot be dissolved or terminated as long as it remains legally effective, governing and regulating all relevant matters.
All parties recognize that this Agreement represents the complete agreement between them and affirm that they have not relied on any assurances, whether oral or written, apart from the provisions explicitly stated herein.
The descriptions of services and sub-pages provided by the site are integral components of this agreement.
Supplementary agreements associated with this agreement are considered integral parts thereof and are subject to the same terms and conditions. They are inseparably linked to this agreement, whether currently in existence or in the future.
Any amendments to this Agreement carry the same legal significance and effect as the original agreement.
This Agreement applies to all our digital channels and any mobile applications we offer, as well as to your use of our services on or off the Site.

Consent and Legal Capacity

You acknowledge that you possess the requisite legal capacity to enter into and consent to this Agreement. You affirm that you have full and unrestricted legal authority, subject to the following conditions:

Consent and Legal Capacity You recognize that you have the necessary legal capacity to enter into and consent to this agreement. Furthermore, you assert that you possess complete and unreserved legal authority under the following conditions, absolving the company of any liability in this regard. Responsibility lies squarely with the guardian or parent of the minor user (the minor), without any exceptions.

A - Registration as an Individual Users of the site must be 18 years of age or older. If you are under 18, you may only use the site's services under the supervision of a parent or legal guardian, without prejudice to any other rights held by Tam Done Transportation Services Company under this agreement or the law. The site also retains the right to restrict your access or terminate your membership if it determines that you have not reached the age of 18, even if the age provided by the user is considered "legal," even if it contradicts the truth. This remains the user's responsibility. Any individual using the site must possess the necessary legal capacity to enter into contracts, and we are not responsible for verifying the eligibility of any site user. By utilizing the site's services, you agree to this agreement and acknowledge that you are legally bound by the terms and conditions outlined in this document or any subsequent amendments. If you are registering as a business entity, you acknowledge that you have the authority to bind that entity to this User Agreement and that both you and the business entity you represent will comply with all relevant laws governing online commerce.

B - Registration as a Business Entity When registering a business entity, you affirm that you possess the authority to bind that entity to this user agreement. You and the business entity you represent will be subject to all applicable laws concerning online trading. You must also hold the right, as per the entity's documents, to manage, sign, and enter into agreements.

Digital Signature

For services requiring registration: By registering for an account on the site or by clicking to accept the terms of service when prompted on the site, you are considered to have electronically accepted the application of this agreement and other terms of service. These become legally effective against you from the date of account registration or when you click to accept the Terms of Service.
For services that do not necessitate registration: Your use of these services signifies your explicit agreement to the terms and conditions outlined in this document and all other policies. You are legally bound by them from the date of such usage.

Membership Registration

Users are required to register on the platform under their real names and must refrain from using false, fictitious, or misleading identities. When registering as an individual, your account represents you exclusively, as it is linked to personal identification.
Legal entities must register on the site using their trade name and should abstain from employing unknown, fictitious, or deceptive identities. Upon registering as a legal entity, you acknowledge your status as the legal representative of that entity.
Users commit to safeguarding the confidential information associated with their accounts, such as usernames and passwords, and they are responsible for any disclosure of this information to third parties. Additionally, users are liable for any use made by individuals to whom they have disclosed this confidential information.
Users must promptly notify the site if their account is compromised, stolen, or if any unauthorized use of their account on the site is detected, enabling us to take necessary technical measures to secure the account.
It is strictly prohibited to use another person's account without their explicit consent.
The site retains the right to suspend or terminate any membership that violates any clause or paragraph stipulated in the site's terms and conditions, privacy policy, or any directives issued by the site's administration. This applies to violations against the site's administration, employees, workers, carriers, drivers, or other site users, members, visitors, or any other party during the user's engagement with the site.
Under this agreement, the user grants us permission to display their membership name, certain registered data, and profile picture to other users and site visitors. This information may be used for promotional purposes related to the site's services or other promotional activities.

Terms and Conditions for Goods and/or Movable Items

The goods and/or movable items that users or customers wish to transport through the site must adhere to the following guidelines:

Goods and/or chattels must conform to the definition provided in Section One of the Terms and Conditions, and they must be legal and authorized in accordance with relevant laws.
The transportation of intoxicating or narcotic substances, items promoting gambling, weapons, or ammunition constituting a legal offense is strictly prohibited. Transporting goods that infringe upon intellectual property rights, commercial rights, or privacy rights of others is also prohibited.
Users or customers are required to provide all relevant information about the goods or movable items to the service provider responsible for the transportation and delivery process. This includes details such as weight, nature, and other pertinent information.
Transporting fragile or valuable items, including glass, crystal, breakable items, money, checks, original documents, gold, jewelry, and other valuables, is prohibited. The user or customer assumes all risks if they request the transportation of items mentioned in this paragraph.
Transporting hazardous materials, defined as any substance or waste, whether natural or manufactured, that poses a threat to the environment, living organisms, or national security due to its toxicity, flammability, explosiveness, or corrosiveness, is strictly prohibited. Such materials may be classified as dangerous according to international agreements or may directly or indirectly jeopardize the state's national security.

Terms and Conditions for Goods and/or Movable Items

The user or customer permits the use of their website account for the purpose of transporting goods and/or movable items. They also acknowledge that the website bears no responsibility for any delays or failure to fulfill obligations arising from these terms and conditions due to reasons beyond their control.
The customer agrees to review the agreements, terms, conditions, and privacy policies of the chosen service provider with whom they intend to contract and accept a price offer. The customer acknowledges that these terms and policies may apply to their relationship with the service provider.
The customer commits to granting the service provider authorization for transporting the requested goods and/or movable items and guarantees having the legal authority to issue this authorization. All documents and proof of ownership for the goods and/or movable items to be transported must be provided by the customer.
The customer agrees to clearly specify the required services to be performed by the service provider and to negotiate the service fee and its duration with the service provider.
By submitting an order through the website, the user or customer acknowledges reviewing prices, fees, cancellation and refund policies, and agrees to the payment mechanism. The customer undertakes to cover all fees associated with the transportation and delivery process and any additional amounts required for the service.
The customer assumes all consequences arising from transportation and delivery delays or errors resulting from inaccurate information, addresses, documents, or submissions made by the user or customer via the site. Additionally, the customer bears responsibility for damage if the nature of the goods is such that they deteriorate over an extended period.
The user or customer is expected to abstain from agreeing to transport any goods and/or movable items that are illegal, prohibited, or in violation of the terms of this agreement.
The customer grants the service provider permission to verify their identity and inspect the items to be shipped to ensure compliance with the aforementioned requirements. The user or customer will be held accountable in the event of a breach of this obligation, with no liability on the part of the site.
The customer is obliged to proactively disclose to the service provider and the website the contents of the goods and/or movable items, facilitating transparency in the transportation process. This includes enabling the service provider to inspect the goods and their contents.
Users and customers acknowledge that the site retains the right to share information among customers, users, and all parties involved in the transportation and delivery process for service provision purposes.

Prices, Fees, and Payment Policy

The customer initiates a transportation and delivery request via the website.
The cost of the transportation and delivery process is determined by the price lists displayed on the website, with the understanding that these price lists and fees are subject to modification.
The user or customer is obligated to make payment for the site's commission through one of the electronic payment methods, prior to submitting their request via the application.
The site assumes no legal responsibility for any errors that occur during the electronic payment process carried out by the client user. Furthermore, the site does not cover any bank fees related to the transfer.

Terms and Conditions for Goods and/or Movable Items

The user or customer possesses the right to cancel their transportation and delivery request directly through the application/website.

The site and the concepts presented within it constitute our exclusive intellectual property rights. Any replication or citation of the site or its services, including ideas, text, code, and software, constitutes an infringement of our copyrights and intellectual property rights. Legal action will be taken against those who engage in such violations.
All content featured or available within the site's services, such as text, logos, images, graphics, audio recordings, button icons, digital content, reloadable materials, software, and data compilations, is the property of the site and is safeguarded by the laws of the State of Qatar and international copyright regulations.
The compilation of all data provided within the website service or made accessible through any of our services is the exclusive property of the website. It is protected by both national and international copyright laws, as well as upheld by applicable international agreements, such as the Berne Convention and the TRIPS Agreement.

Trademarks

The "Tam Done Transportation Services Company" website and its associated logos constitute our trademarks and service marks.
Images, logos, page headers, button icons, text, and service names are trademarks and trade designs of the "Tam Done Transportation Services" website.
Reproduction of the trademarks or trade designs of the "Tam Done Transportation Services" website in any media or advertising platform is strictly prohibited without our written consent.
Usage of the trademarks and trade designs of the "Tam Done Transportation Services Company" website in connection with any product or service not affiliated with us is prohibited, so as to prevent undermining the website's reputation and credibility, as well as that of its customers.

Terms of Site Use

Users or customers are obligated to provide accurate information when completing the required fields on the site. They are responsible for periodically reviewing and, if necessary, correcting, amending, or updating this information when any new relevant data becomes available. All supporting documents and records indicating this information must be retained.
All information disclosed must be truthful, current, accurate, representative of the user, and consistent with the requirements of our registration form.
If you provide information that is untrue, inaccurate, inconsistent, incomplete, or if we have reasonable grounds to suspect the validity of such information, we reserve the right to suspend or terminate your membership, without prejudice to any other rights we may have under this Agreement or the law.
Users acknowledge their responsibility for maintaining the confidentiality of their account-related information, including usernames and passwords. They are accountable for any disclosure of this confidential information to third parties and any misuse thereof. The company reserves the right to seek compensation for any damages incurred as a result of misuse that harms the company or the site.

Telecommunications

You consent to receiving communications from us, and we will contact you through email, mobile number, or by posting notices on the site or via other site services.
You acknowledge that all agreements, notices, disclosures, and other communications provided to you electronically fulfill all legal requirements as if they were in written form, carrying their full legal significance.
During the registration process, the site may seek your consent to send promotional messages to your email, mobile phone, or through the site to inform you about site updates, features, or new activities.
Should you decide at any time that you no longer wish to receive promotional messages, you have the option to unsubscribe. Please note that unsubscribing may impact your ability to fully enjoy our services.

Legal Responsibility

You expressly agree to use the "Tam Done Transportation Services" website at your own risk.
It is your responsibility to use the site with utmost integrity and credibility, and you are obligated to indemnify any losses or damages incurred by the site due to any unlawful or unauthorized use by you.
You agree not to utilize the "Tom Dunn Transport Services Company" website or any of its provided services in a manner that is unlawful, fraudulent, or against social norms, as determined by us.
You pledge not to transmit racially discriminatory, defamatory, profane, lewd, obscene, or otherwise offensive messages through the site.
You commit to indemnify and hold the site harmless and defend against any claims or demands that may arise from your use of the site for shipping unlawful items or due to your violation of these terms and conditions, or infringement upon the rights of other users.

Disclaimer Conditions

We provide our services "as available" without any warranties or guarantees, whether expressed or implied, regarding the use of this site, its content, the services provided through it, or the direct service provider (the driver) in terms of errors or delays while providing the service.

Modifications

You are obliged to adhere to any changes or modifications made by the site in its applicable policies and must accept any alterations deemed appropriate by the site.
We reserve the right to make any modifications or enhancements to the site that we consider necessary to enhance its effectiveness, and you are obligated to comply with any instructions or guidance provided by the site in this regard.
You may not alter, amend, or replace any terms of this Agreement without the written consent of the Site.
We may revise our Terms and Conditions at any time, and we will update the "Last Updated" date at the top of this document.

Applicable Law and Competent Judicial Authority

You acknowledge and consent to submit to the exclusive jurisdiction of the courts in the State of Qatar for any disputes, matters, or litigations arising in connection with or due to these terms and conditions, their amendments, appendices, or this website.

Additional Clauses

Clause 1: The company (Tam Done Transportation Services) shall solely bear the responsibilities outlined in this agreement, with no liability arising from the driver's conduct before, during, or after delivering the shipment to the customer. The driver remains personally and directly responsible for their actions, and the company's sole obligation is to disclose the driver's name and information to the customer if necessary. Clause 2: Upon delivering the order to the customer, the driver is obliged to safeguard the company's and customer's confidentiality, diligently perform the entrusted tasks, and refrain from causing any issues with customers. The driver must ensure the safety of the goods and punctuality of appointments. Any responsibilities or damages resulting from failure to fulfill these duties are solely borne by the driver, whether towards the company (Tam Done Transport Services) or its clients. The driver commits to taking all necessary actions to ensure smooth operations. Clause 3: Customers using the application are legally bound to settle their financial obligations, whether to the company or the driver. They must also sign a statement confirming the receipt and safety of the goods. Refraining from payment for any reason obligates the customer to pay a penalty equivalent to 50% of the outstanding amount for each day of delay, in addition to the principal amount and any necessary compensation.